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COVID-19
Keeping our communities safe

Care centre visitors

Visitors are required to follow guidelines at each level of the Government’s traffic light system.

Visiting care centre residents under RED

To enter a care centre at RED, all visitors must make a prior booking using our booking website or by phoning the Care Centre.

On entry all visitors will be required to observe the following requirements:

  • Complete the health screening questions on arrival by signing in to our EVA application
  • Undertake a RAT test
  • Wear a surgical face mask at all times during the visit
  • Maintain a one metre physical distance from others where possible
  • Follow all public health guidelines and care centre infection prevention and control protocols.

If unwell, please do not visit.

Visitors who have recovered from COVID-19 and wish to access the care centre and/or visit serviced apartment residents, must remain away from these areas for 10 days from the date of their positive test, return a negative RAT test and be symptom-free for 72 hours.

Visitors with children under 12 years of age will only be permitted to visit if prearranged with the village manager or clinical manager.

Book a visit online

Visiting care centre residents under ORANGE

To enter a care centre at ORANGE, all visitors must make a prior booking using our booking website or by phoning the Care Centre.

On entry all visitors will be required to observe the following requirements:

  • Complete the health screening questions on arrival by signing in to our EVA application
  • Wear a surgical face mask at all times during the visit
  • Maintain one metre physical distance from others where possible
  • Follow all public health guidelines and care centre infection prevention and control protocols.

If unwell, please do not visit.

Visitors who have recovered from COVID-19 and wish to access the care centre and/or visit serviced apartment residents, must remain away from these areas for 10 days from the date of their positive test, return a negative RAT test and be symptom-free for 72 hours.

Visitors with children under 12 years of age will be permitted to visit if prearranged with the village manager or clinical manager.

Book a visit online

Visiting care centre residents under GREEN

To enter a care centre at GREEN, all visitors will be required to complete the health screening questions on arrival by signing in to our EVA application and follow all care centre infection prevention protocols and public health guidelines.

If unwell, please do not visit.

Visitors who have recovered from COVID-19 and wish to access the care centre and/or visit serviced apartment residents, must remain away from these areas for 10 days from the date of their positive test, return a negative RAT test and be symptom-free for 72 hours.

Visitors with children under 12 years of age will be permitted to visit.