Terms and Conditions

Purpose

We have adopted this Privacy Policy to enable us to collect, store and use personal information about our prospective, current and past residents, Good Friends members, employees, contractors, suppliers, investors and others, in accordance with relevant laws.

Personal information is information about an individual who can be identified.

These laws include the Privacy Act 2020 (the Act) and, where relevant, the Health Information Privacy Code 2020 (the Code).
As someone who deals with us and provides us with personal information, you agree to be bound by this policy.

What information do we collect?

The information we collect
In order to provide the best service we can, we collect a range of information from different people. We may collect and hold personal information about:

current, prospective and former residents (and their families and other authorised representatives)
current, prospective and former Good Friends members
suppliers (and their employees and contractors)
current and prospective Arvida employees and contractors
investors and prospective investors
other people who deal with us from time to time.

Residents/prospective residents
If you are a current or prospective resident at one of our villages or care centres, we may collect:

identifying information about you, such as your name, address and contact details
name and contact details for family members, attorneys, next of kin, emergency contacts and other people who act on your behalf (as well as enduring powers of attorney)
payment details and other financial information
your health and medical information (such as your medical history, care needs, condition and treatment plan, your National Health Index (NHI) number and contact details for your medical practitioners and treatment providers)
your IRD number, tax status and citizenship/residency details
information about you and your living requirements
CCTV footage (for safety and security purposes)
information you provide to help us assist you with the application process
other information relating to your use of our products and services

Good Friends members
If you are a current or prospective member of Good Friends, we may collect:

identifying information about you, such as your name, address and contact details
name and contact details for family members, attorneys, next of kin, emergency contacts and other people who act on your behalf (as well as enduring powers of attorney)
payment details and other financial information
information on your background, tastes and preferences in daily activities
CCTV footage (for safety and security purposes)
other information relating to your use of our products and services that may include collecting personal information from time to time such as name, email address, and/or phone number when you fill out a survey that helps us improve our services

Employees/contractors/suppliers
If you are a current or prospective Arvida employee, contractor or supplier, we may collect:

information about your occupation, educational qualifications, employment history and suitability for the role or relationship, including information provided during an employment application (such as your criminal history)
employees’ banking, tax and superannuation details
name and details of emergency contacts
contact details and any personal information provided when you commence a business or service relationship with us
information about your performance in the role or relationship, including results of drug testing (if applicable)
pictures you choose to provide

We may also collect GPS data relating to your location while you are performing your role as an employee or contractor. However, you will clearly be advised in writing if we collect GPS data relating to your location at any time.

Investors
If you are a current or prospective Arvida investor, we may collect:

name and contact details
information you provide to help assist you with the application process
transactional and financial information relating to your investment

Other
We may collect other personal information from time to time. We will only collect information where needed for us to deliver our products or services or where required by law.
The personal information that we collect from you is held in accordance with the Act (in particular, the Privacy Principles contained in the Act) and the Code where relevant.
Providing the above information is optional for you. However, if you do not provide this information to us, we may not be able to provide products and services to you or the service you receive may not be as appropriate or relevant as it could be.

How do we collect your information?

We may collect the personal information you provide us in a variety of ways. We will generally collect personal information from you directly, including through the following means:

when you first apply to become a resident, member, employee, contractor or investor, or otherwise commence a business or service relationship with us
while providing any of our products or services to you
from website registration or contact forms, investor application forms and credit application forms
during your interactions and correspondence with us
when your health status is assessed
when you use our website
through CCTV cameras that may be situated in our villages or care centres or vehicles
through GPS-enabled devices (but only where you have been advised of this as part of our terms of service or your employment – see above)
while conducting resident satisfaction and customer research surveys
through promotions

We may also collect your personal information from third parties where you have authorised this, this is permitted by law, or where the information is publicly available. This may include information from:

your representative, or any person you have authorised to act on your behalf
medical professionals or health and disability service providers who are involved in your care – with your consent
health insurers
suppliers of services to us (e.g. recruitment firms)
government agencies such as Health New Zealand – Te Whatu Ora (HNZ), the Accident Compensation Corporation (ACC) and the Ministry of Health (MoH) – with your consent

We may store the above information for possible future communications.
If you have provided us with information about another person, you must have that person’s permission to do so. As part of this you need to comply with your obligations under the Act and the Code. For example, you may need to tell that other person that you have done so, that they have a right to access their information and that we will handle their personal information in accordance with this policy.