Coronavirus (COVID-19) Information

 

This page will be refreshed regularly. Please make sure to check back HERE for the latest information available.

If you are considering visiting one of our retirement communities or have any queries on an upcoming visitation, we would encourage you to call ahead.

Restrictions are in place at all of our villages and care centres across the country. These precautions are to ensure everyone – residents and staff – are kept safe. Please do not be offended if your entry is restricted, we would rather be overly prudent at this time. Individual circumstances will be taken into account when visiting, so please contact us beforehand at info@arvida.co.nz or by calling your local Arvida village (search here).

We are closely following the advice from the Ministry of Health to ensure our preparedness for any possible escalation of COVID-19.

All visitors to our villages and care centres will need to report to reception and sign-in.

 

Help prevent the spread of COVID-19

The Ministry of Health continues to be the best source of information on COVID-19 for New Zealand. Information can be accessed from here or by pasting the following link into your browser: https://www.health.govt.nz/our-work/diseases-and-conditions/novel-coronavirus-2019-ncov 

Do you have symptoms?

If you are presenting with symptoms (a cough, high temperature or shortness of breath) and have recently been overseas or have been in close contact with someone confirmed with COVID-19, please call Healthline on 0800 358 5453 or your doctor immediately.

If you’re not sure who to contact for help, call the free government helpline on 0800 779 997 (8am–1am, 7 days a week). You can also check the government's dedicated COVID-19 website (www.covid19.govt.nz) for the latest updates and information on how to access help.  

Thank you for your cooperation and continued support.

 

 

 

Latest Update


UPDATE FOR ARVIDA FAMILY AND FRIENDS

8 April 2020

All Arvida villages and care centres remain with restrictions in place for visitations. Only those families visiting residents in palliative or end-of-life care will be allowed entry after consulting with the Village Manager (search here).  These restrictions assist to keep our residents and staff safe.

Simple guidelines to help keep everyone safe

Everyone aged over 70 years is regarded as high-risk, so we’re doing everything we can to keep our people stay safe. We continue to ask everyone to follow these simple guidelines:

>            Limit movement to stop the virus; we strongly recommend residents stay within the village.

>            Maintain social distancing of two metres from others at all times, apart from those in their bubble.

>            Practice good personal hygiene by washing hands with soap frequently.

We are working hard to make the resident’s home a safe haven during this unprecedented time in New Zealand’s history. We know this has caused disruptions to daily routines, but please continue to bear with us and our team.

Regular communication to residents and their family/whanau continue as the situation evolves.

 

Letter 8 April 2020 - Residents and families/whanau >>>

 

Thank you again for your support, understanding and cooperation and for doing your bit to follow the measures we have put in place. If you have any suggestions, we welcome them at info@arvida.co.nz or via the chat on our blog page https://blog.arvida.co.nz/.

 


UPDATE FOR ARVIDA FAMILY AND FRIENDS

1 April 2020

All Arvida villages and care centres remain with restrictions in place for visitations. Only those families visiting residents in palliative or end-of-life care will be allowed entry after consulting with the Village Manager (search here).  These restrictions assist to keep our residents and staff safe.

Regular communication to residents and their family/whanau continues as the situation evolves.

The messages remain simple:

> Stopping our movement, stops the virus – this has been made very clear by Prime Minister Jacinda Ardern.

Residents are strongly recommended to not leave the village.

We ask that family/whanau assist with grocery shopping and/or picking up essential medication. Everything else can wait. Security remains at the Village entrance restricting the access of all visitors. Packages can be dropped off to the security team at the Village entry gate.

> Maintain social distancing of two metres from others at all times.

If residents do venture out of their homes for a bit of exercise and a walk around the village, we are asking they maintain social distancing of two metres.

At this time the best expert advice indicates that transmission of the COVID-19 virus occurs primarily through close personal contact. Close personal contact should be with those only in their bubble.

> Continue to practice good personal hygiene, washing hands frequently.

Transmission happens when a person with COVID-19 coughs, sneezes or breathes and the respiratory droplets complete with virus are transferred on contact with another person’s mouth, nose or rub your eyes.

We continue to highlight the importance of practicing good personal hygiene, washing hands frequently and as soon as possible after venturing outside of their bubble. Touching of the mouth, nose or eyes is to be avoided until hands have been thoroughly washed.

 

Everyone aged over 70 years is regarded as high-risk, so we want residents to stay within their bubbles in their home and not leave the safety of the village. We ask family/whanau to please help us reinforce these messages.

Many measures have been introduced to help keep everyone safe. And while they may have disrupted daily routines, it is very important that we all continue to observe them.

Thank you again for your support, understanding and cooperation and for doing your bit to follow the measures we have put in place.

 

Letter for Residents and families/whanau >>>

 


IMPORTANT UPDATE FOR ARVIDA FAMILY AND FRIENDS

24 March 2020

Following the Government’s announcement yesterday that New Zealand is moving to Level 4 on the COVID-19 alert system on 25 March, additional restrictions will be put in place across all Arvida villages and care centres to comply with the announced emergency measures. These restrictions will further assist to keep our residents and staff safe. As a result, all visitations to all residents will cease from 25 March. Only those families visiting residents in palliative or end-of-life care will be allowed entry after consulting with the Village Manager (search here).  

All Arvida villages and aged care centres will continue to operate as an essential service for older people.

 

> No visitors to Care Centre and Serviced Apartment Residents

From 5pm Sunday 22 March 2020, our care and serviced apartment residents were not allowed visitors. This will continue until the alert level is reduced from Level 4.  We strongly recommend that all families utilise technology to keep in touch with loved ones during this period.

For the families of residents in palliative care or end-of-life care, exceptions may be made in consultation with the Village Manager.  These visits must be arranged in advance by either phone (search here) or email (info@arvida.co.nz).  Visitors will be required to screened, temperature checked, wear face masks, follow careful hygiene protocols, exercise physical distancing and their visits will be limited in duration.  No more than two visitors will be allowed at any point. Visitors aged under 20 years will not be allowed entry.

> No visitors to Independent Residents

From 5pm Wednesday 25 March 2020, independent residents of our retirement villages will not be allowed visitors.

The emergency measures require everyone to stay at home unless accessing essential services (e.g. supermarkets, pharmacies, clinics) and lifeline utilities. Arvida is setting up a mobile shopping service to assist independent residents with restricting their interactions with others outside of their household. We are also working through ways to keep our residents engaged and active through these times.

> Community centres are closed

From 5pm Sunday 22 March 2020, our community centres were closed for social and group activities and gatherings, either formal or informal.  This includes all pools, gyms, libraries and cafes. 

 


COVID-19 UPDATE FOR ARVIDA FAMILY AND FRIENDS

Prime Minister Jacinda Ardern has directed that all people aged over 70 years or with compromised immune systems are to stay at home. As a result, Arvida will be increasing its measures to protect its residents living within its sites.  These additional measures will be effective from 5pm today, Sunday 22 March 2020. 

Letter for Residents and families/whanau >>>

22 March 2020

 


UPDATE FOR LANSDOWNE PARK

All aged care facilities in the Wairarapa were advised to go into lock-down at 5pm this afternoon.

20 March 2020

 


ARVIDA COVID-19 UPDATE FOR FRIENDS AND FAMILY

Access to our care centres and villages is restricted. 

18 March 2020

 


 

Please remember:

  • Do not visit if you are unwell
  • Do not visit if you have returned from overseas in the last 14 days, or are at any risk of having been in contact with someone unwell
  • Do not visit if you are currently living with someone who is self-isolating
  • While visiting, practise social distancing, maintaining a two-metre distance from other people
  • While visiting, please continue to practise good hand and cough/sneeze hygiene

You can contact us at info@arvida.co.nz or by calling your local Arvida village (search here). 

 

 


 
ARVIDA GROUP
P +64 9 972 1180 | E info@arvida.co.nz
39 Market Place, Auckland 1010, New Zealand
PO Box 90217, Victoria Street West Auckland 1142, New Zealand