Coronavirus (COVID-19) Information
This page will be refreshed regularly. Please make sure to check back HERE for the latest information available.
Welcome to Alert Level 2.
From Thursday 14 May restrictions and guidelines in place across all our villages, serviced apartments and care centres change.
At Alert Level 2, friends, family and whānau can visit again.
We know this will be welcomed by everyone, however there are still some measures in place to ensure we keep everyone safe. Please check the information below to see how this may affect your visit.
The Government and Ministry of Health have reminded us to exercise caution and vigilance as we all resume our daily activities. There is still a risk of Covid-19 being present in the community and our priority still remains keeping everyone safe – residents, staff, and their family and whānau.
If you have any queries on an upcoming visit, we would encourage you to call ahead.
Thank you for your continued support, understanding and cooperation.
29 May 2020
Friends, family and whānau visits have resumed to all our villages and care centres.
With no new Covid-19 cases being reported by the Ministry of Health, we have further relaxed our visit guidelines:
We now consider opening our cafes to the public to be safe. Visitors will be required to follow the Government’s hospitality guidelines which require everyone to be seated, groups to be 1 metre apart and have a single server per group.
The Government has also increased the limit on gathering numbers from 10 people to 100. This new limit will apply to gatherings at a resident’s home and village common areas. All visitors will still need to register using our contact tracing app and apply good social distancing practices.
Care centre guidelines
We hope visitors have found our booking system (www.bookme.arvida.co.nz) easy to use. Please remember to only make 2 visit bookings at a time to allow everyone the chance to visit.
We have relaxed some guidelines for care centre visits:
While most of our care centres still require appointments to be made to ensure visitor numbers are managed, some do not. Please check requirements before you next visit.
Some of our care centres are also increasing visit times to one hour and welcoming children aged 12 and above to visit. Again, please check requirements before you next visit.
Masks become optional but we ask that visitors continue to practice social distancing/hold off the hugs for just another week.
All visitors will still need to sign in each time they visit and have a temperature check on arrival. Visits will be restricted from taking place in the common areas of our care centres.
We are regularly reviewing our restrictions on residents taking trips outside the care centre. As the risk continues to reduce, we will begin to increase the variety and choice of outing venues. At this stage however, we will continue to limit excursions for residents pending updated recommendations from the Ministry of Health and industry bodies.
Continue to play it safe
Our guidelines remain the same – apply safe and sensible hygiene practices, maintain safe physical distancing to those you don’t know and keep track of visitors/where you have been.
If a visitor is unwell, including having a cough or cold, a temperature, or has come into contact with Covid-19, they must not visit the village or care centre.
Alert Level 1 will bring further positive changes. In the meantime, we will continue to monitor the situation with care and remain flexible in our response.
Please remember to visit our blog page https://blog.arvida.co.nz and leave any suggestions via the chat button at the bottom right of the screen.
From Thursday 14 May, family and whānau visits will be possible again. We have kept in place a set of safety guidelines for visits to our villages and care centres to minimise risk to residents. Please ensure you read the information HERE before making a visit.
Letter 12 May 2020 - Residents and families/whanau >>>
12 May 2020
Yesterday was a major milestone for New Zealand as we moved to Alert Level 3. While Alert Level 3 is less prohibitive than full lockdown, it is not yet a return to our normal daily lives. There remains a risk that the coronavirus has not been contained and community transmission is possible. This means Alert Level 4 restrictions will remain in place for access to our villages, care centres and serviced apartments. All visitors will continue to be health screened at entry points.
Letter 29 April 2020 - Residents and families/whanau >>>
29 April 2020
From Tuesday 28 April New Zealand will be stepping down to Alert Level 3. At Alert Level 3 social distancing measures are still in place and the requirement to be at home remains the same as at Alert Level 4 unless at work, school, exercising or getting essentials. This means Alert Level 4 restrictions will remain in place for access to our villages, care centres and serviced apartments. All visitors will continue to be health screened at entry points.
Letter 23 April 2020 - Residents and families/whanau >>>
23 April 2020
No changes to current guidelines in place at our villages. All Arvida villages and care centres remain with restrictions in place for visitations. Only those families visiting residents in palliative or end-of-life care will be allowed entry after consulting with the Village Manager (search here). These restrictions assist to keep our residents and staff safe.
Letter 15 April 2020 - Residents and families/whanau >>>
15 April 2020
All Arvida villages and care centres remain with restrictions in place for visitations. Only those families visiting residents in palliative or end-of-life care will be allowed entry after consulting with the Village Manager (search here). These restrictions assist to keep our residents and staff safe. Simple guidelines are in place to help keep everyone safe. I
Letter 8 April 2020 - Residents and families/whanau >>>
8 April 2020
All Arvida villages and care centres remain with restrictions in place for visitations. Only those families visiting residents in palliative or end-of-life care will be allowed entry after consulting with the Village Manager (search here). These restrictions assist to keep our residents and staff safe. Many measures have been introduced to help keep everyone safe. And while they may have disrupted daily routines, it is very important that we all continue to observe them.
Letter for Residents and families/whanau >>>
1 April 2020
Following the Government’s announcement yesterday that New Zealand is moving to Level 4 on the COVID-19 alert system on 25 March, additional restrictions will be put in place across all Arvida villages and care centres to comply with the announced emergency measures. These restrictions will further assist to keep our residents and staff safe. As a result, all visitations to all residents will cease from 25 March. Only those families visiting residents in palliative or end-of-life care will be allowed entry after consulting with the Village Manager (search here).
All Arvida villages and aged care centres will continue to operate as an essential service for older people.
24 March 2020
Prime Minister Jacinda Ardern has directed that all people aged over 70 years or with compromised immune systems are to stay at home. As a result, Arvida will be increasing its measures to protect its residents living within its sites. These additional measures will be effective from 5pm today, Sunday 22 March 2020.
Letter for Residents and families/whanau >>>
22 March 2020
All aged care facilities in the Wairarapa were advised to go into lock-down at 5pm this afternoon.
20 March 2020
Access to our care centres and villages is restricted.
18 March 2020
Help prevent the spread of COVID-19
The Ministry of Health continues to be the best source of information on COVID-19 for New Zealand. Information can be accessed from here or by pasting the following link into your browser: https://www.health.govt.nz/our-work/diseases-and-conditions/novel-coronavirus-2019-ncov
Do you have symptoms?
If you are presenting with symptoms (a cough, high temperature or shortness of breath) or have been in close contact with someone confirmed with COVID-19, please call Healthline on 0800 358 5453 or your doctor immediately.
If you’re not sure who to contact for help, call the free government helpline on 0800 779 997 (8am–1am, 7 days a week). You can also check the government's dedicated COVID-19 website (www.covid19.govt.nz) for the latest updates and information on how to access help.
Thank you for your cooperation and continued support.
- Do not visit if you are unwell
- Do not visit if you have returned from overseas in the last 14 days, or are at any risk of having been in contact with someone unwell
- Do not visit if you are currently living with someone who is self-isolating
- While visiting, practise social distancing, maintaining a two-metre distance from other people
- While visiting, please continue to practise good hand and cough/sneeze hygiene
You can contact us at firstname.lastname@example.org or by calling your local Arvida village (search here).