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Arvida leads retirement village sector for overall satisfaction with Canstar Blue

Arvida leads retirement village sector for overall satisfaction with Canstar Blue

The 2022 Canstar Blue customer satisfaction research puts Arvida at the top of the ranking for retirement villages. We scored the highest score (five stars) for atmosphere, facilities, accommodation, location and overall satisfaction.

Well-respected by New Zealanders, Canstar is a research company that focuses on providing consumers with information that helps them to make good choices. Their star ratings system is applied to a broad range of services and products, including banks, insurance companies and retirement villages. Canstar employs more than 80 people for research and analysis.

Here’s an excerpt from the 2022 Canstar Blue report on retirement villages:

This year we canvassed the opinions of 345 New Zealanders who either currently reside in, or pay for a retired relative to live in, a retirement village, and asked them to rate their retirement villages across a range of categories, to measure and track their levels of customer satisfaction.

Coming out on top is Arvida, the clear winner of Canstar Blue’s award for Most Satisfied Customers | Retirement Villages.

In this year’s awards ranking, Arvida is the only retirement village provider to earn our top 5-Star rating for Overall Satisfaction. In all, out of our six award categories rating main drivers of consumer satisfaction, Arvida achieve five top scores, plus a 3-Star rating for Value for Money.

Read Canstar’s full 2022 report on retirement villages.